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Data Protection

For Tokuyama Deutschland, the protection of your personal data is of great importance. Hereinafter, we inform you which data we collect when you access our website and how we use this data.

Controller and point of contact

Pursuant to Art. 4 No. 7 General Data Protection Regulation (GDPR), the controller is:

Tokuyama Deutschland GmbH
Klaus Zurstraßen, Makoto Sakamoto
Am Landwehrbach 5
D-48341 Altenberge
Germany

Mail: info[at]tokuyama.de
Phone: +49 (0)2505 938513

“Controller” means the natural or legal person which, alone or jointly with others, determines the purposes and means of the processing of personal data.

Encryption - data security

For security reasons and to protect the transmission of personal data and other confidential content, we use SSL or TLS encryption on our website. You can recognise this in the browser line by the character string “https://” and the lock symbol.

Your rights

With regard to the personal data concerning you, you have the following rights:

• Right of access
• Right to rectification or erasure
• Right to restriction of processing
• Right to object to processing
• Right to data portability

You also have the right to complain to a supervisory authority about our processing of your personal data.

Withdrawal of consent

If you have given your consent to the processing of your data, you can withdraw it at any time. After you have expressed a withdrawal of consent to us, such a withdrawal influences the legitimacy of the processing of your personal data. You can explain the withdrawal to us using the contact data given below.

Objection to the processing of your data

You can object to the processing of your personal data at any time if we base the processing on a weighing of interests. This is the case, if the processing is not necessary in particular for the performance of a contract with you. In the following descriptions of the processing for each case, this will be outlined by us. In the event of such an objection, we ask you to explain the reasons why we should not process your personal data as we have done before.

In the event of your justified objection, we will examine the facts and discontinue or adapt the data processing unless we can prove compelling grounds for processing worthy of protection which outweigh your interests, rights and freedoms or the processing serves the assertion, exercise or defence of legal claims.

You have the right to object at any time to the processing of your personal data for direct marketing purposes. If you object to the processing of your personal data for direct marketing purposes, we will no longer process your personal data for these purposes.

You can inform us of your objection using the contact details provided below.

Hosting of the website

A third-party provider provides us with the services to host and display of the website. All data processed within the scope of the use of our website or in the forms provided for this purpose on our website as described below will be processed on the servers of the third-party provider.

Hosting - Server logfiles

(1) When our website is accessed, the IP addresses of the visitors are recorded and stored in logfiles. The full IP addresses are stored for a maximum of seven days to detect and defend against attacks.

Furthermore, in the logfiles the following data for the recognition and elimination of errors, as well as for statistical purposes are stored:

• Anonymised IP address
• Date and time of access
• Time zone difference to Greenwich Mean Time (GMT)
• Requested page or file
• Previously viewed page
• Anonymised server name from which the request has originated
• Name and version of the used browser and operating system

This data is not merged with other data. The logfiles are erased after six months.

This data is technically necessary for us to display our website to you and to guarantee its stability and security. We reserve the right to subsequently check the server logfiles if there are concrete indications of illegal usage.

(2) Pursuant to Art. 6 Para. 1 lit. f GDPR, the safeguarding of our legitimate interest in improving the functionality and stability of our website as well as in statistical evaluations, which is predominant within the scope of a weighing of interests, constitutes the legal basis for the processing.

(3) These data shall not be merged with other data. The logfiles are erased after 42 days.

Establishing contact

(1) If you contact us (e.g. via our contact form), the data you provide will be processed by us in order to answer your questions. The provision of personal data is neither required by law nor by contract and is not necessary for the conclusion of a contract. We will not be able to answer your questions without this data being provided.

(2) Pursuant to Art. 6 Para. 1 lit. f GDPR, the safeguarding of our legitimate interest in answering your questions, which is predominant within the scope of a weighing of interests, constitutes the legal basis for the processing. If your question is in connection with the initiation or performance of a contract with us, Art. 6 Para. 1 lit. b GDPR constitutes an additional legal basis for the processing of your data.

(3) A third-party provider provides us with services for hosting and managing our e-mail accounts. All data that is processed in the context of communication via our e-mail mailboxes is processed on the servers of the third-party provider.

(4) After the complete processing of the contact request, your data will be restricted for further processing and erased after the statutory retention periods have expired, unless you have expressly agreed that we may continue to use your data. Further use of your data by us is also possible if this is permitted by law. We will inform you about this in this data protection declaration where appropriate.

Application for employment

(1) When you send us a job application, the data you provide will be processed by us to complete the application process. The provision of personal data is neither required by law nor by contract and is not necessary for the conclusion of a contract. However, we will not be able to consider your application without this data being provided. Art. 6 Para. 1 lit. b GDPR constitutes the legal basis for the processing of your data.

(2) After completion of the application procedure, your data will be restricted for further processing and erased or destroyed no later than six months after you have received the rejection, or the application documents will be returned to you and any copies erased or destroyed, unless you have expressly agreed that we may continue to use your data. Pursuant to Art. 6 Para. 1 lit. f GDPR, the safeguarding of our legitimate and within the scope of a weighing of interests overriding interest in the defence of claims based on the rejection of an application constitutes the legal basis for the processing.

Cookies

(1) When using our website, cookies are stored on your computer, smartphone or tablet. Cookies are small text files that are stored on your hard disk by the browser you use and through which the person or entity that sets the cookie obtains certain information. Cookies cannot run programmes or transmit viruses to your computer. They are used to enable the use of certain functions of our website, to conduct market research and to make the website more user-friendly, effective and attractive.

(2) We use so-called transient and persistent cookies for our website. Their scope and function are explained below:

    • Transient cookies are automatically deleted when you close your browser. This includes in particular session cookies. These cookies store a so-called session ID, with which different requests of your browser can be assigned to the common session. This allows your browser to be recognised when you visit different subpages of our website, for example. This is necessary, for instance, to enable online orders. Session cookies are deleted when you log out or close your browser.
    • Persistent cookies remain on your device, allowing your browser to be recognised when you return to our site after a previous visit. Persistent cookies are automatically deleted after a specified period, which may vary depending on the cookie.

(3) You can find the storage duration of the individual cookies in the overview in the security settings of your browser. You can also set your browser there so that you are informed about the setting of cookies and can decide in detail whether you want to accept a cookie or not. In addition, you can generally exclude the acceptance of cookies for certain cases. In the security settings of your browser, you can also delete the cookies at any time. However, this may result in not being able to use all the functions of our website.

(4) Hereafter we provide you with links for typical browsers, where you can find further information on the administration of cookie settings:

(5) Art. 6 Para. 1 lit. b GDPR or the safeguarding of our legitimate interest in the best possible functionality and stability as well as the user-friendly design of our website and the optimised presentation of our services within the scope of a weighing of interests pursuant to Art. 6 Para. 1 lit. f GDPR constitute the legal basis for the processing.

Orders in the online shop

(1) We process your personal data, if you disclose it to us in the context of your order in our online shop. Personal data is processed for the purpose of processing your order. The provision of personal data is neither required by law nor by contract, but is necessary for concluding a contract with us. Lack thereof will therefore prevent you from concluding a contract with us.

(2) After the contract has been fully processed, your data will be restricted for further processing and erased after the statutory retention periods have expired, unless you have expressly agreed that we may continue to use your data. Further use of your data by us is also possible if this is permitted by law. We will inform you about this in this data protection declaration where appropriate.

(3) You may voluntarily create a customer account through which we will process your data for subsequent purchases. The personal data is then processed for the purpose of enhancing the shopping experience in our online shop and to simplify the ordering process for future orders in our online shop. Otherwise you would have to enter your order data again when ordering. You can delete your account at any time by sending a message to us using the contact details below.

(4) In order to process your order, we pass on the data collected during the ordering process to our specialist trade partner Kaniedenta:

Kaniedenta GmbH & Co. KG
Dentalmedizinische Produkte
Zum Haberland 36
D-32051 Herford
Germany

Furthermore, we pass on your data to the shipping service provider commissioned with the delivery insofar as this is necessary for the shipping of goods ordered by you.

(5) Art. 6 Para. 1 lit. b GDPR constitutes the legal basis for the processing of personal data mentioned above.

Comments and reviews

(1) If you have given us your express permission to do so, we will use your e-mail address to remind you to comment on or review the products you have purchased.

(2) You can withdraw your consent at any time. After you have expressed the withdrawal of consent to us, this influences the legitimacy of the processing of your personal data. You can explain the withdrawal to us using the contact data provided below.

(3) Art. 6 Para. 1 lit. a GDPR constitutes the legal basis for the processing.

Advertising by post

(1) We process your first name, surname and postal address for our own advertising purposes and send you interesting offers and information about our products and services by post.

(2) We use service providers (print shops, lettershops, etc.) for the address processing, printing and dispatch of the mail.

(3) The safeguarding of our legitimate and within the scope of a weighing of interests overriding interest in addressing our customers with advertising constitute the legal basis for the processing pursuant to Art. 6 Para. 1 lit. f GDPR.

Google Tag Manager

1) We use Google Tag Manager, a management service. Tag Manager is used to manage and integrate third-party tools, especially web analytics services. In this way, we can analyse our offering, regularly improve it and make it more interesting for you as a user.

(2) Google Tag Manager is a service of Google. If you have your habitual residence in the European Economic Area or Switzerland, this service is provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. If you do not have your habitual residence in the European Economic Area or Switzerland, this service is provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

(3) We have no influence on the extent and further usage of the data collected by Google in using this tool and therefore inform you according to our current state of knowledge:
Google Tag Manager processes your online identifiers (including cookie identifiers) and your IP address. Google also operates servers in the US. For cases where personal information is transferred to the US, Google has adopted the EU-US Privacy Shield, https://www.privacyshield.gov/EU-US-Framework. A current certificate can be viewed using this link: https://www.privacyshield.gov/list.

(4) Pursuant to Art. 6 Para. 1 lit. f GDPR, the legal basis is the safeguarding of our legitimate and predominant interest in an optimised presentation and marketing of our website within the scope of a weighing of interests.

(5) Please refer to the following Google privacy policy for further information on the purpose and scope of data processing by Google. There you will also find further information on your rights in this regard and setting options to protect your privacy.
Terms of service: https://www.google.com/analytics/terms/tag-manager/
Privacy policy: https://policies.google.com/privacy

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google LLC (“Google”). Google Analytics uses so-called “cookies”. These are text files saved to your computer to allow an analysis of your use of the website. On our behalf, Google will use this information to evaluate your use of the website in order to put together reports on website activities and in order to provide us with other services related to website use and Internet use. The statistics obtained allow us to improve our website and our offering and make it more interesting for you as a user.

(2) The information generated by the cookies about your use of this website is usually transferred to a Google server in the US and stored there. Anonymisation of IP addresses is activated on this website, so that your IP address is shortened beforehand by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. The full IP address is only communicated in full to a Google server in the US in exceptional cases and truncated there. For the exceptional cases where personal data is transferred to the US, Google has adopted the EU-US Privacy Shield, https://www.privacyshield.gov/EU-US-Framework. A current certificate can be viewed using this link: https://www.privacyshield.gov/list.

(3) This website uses Google Analytics with the “_anonymizeIp()” extension. This means that IP addresses are processed in truncated form and cannot be traced to a specific user. If the data collected about you is related to you, this relationship is excluded immediately and the personal data will be promptly erased.

(4) The IP address transferred by your browser as part of Google Analytics is not merged with other data by Google.

(5) This website also uses Google Analytics for a cross-device analysis of visitor flows conducted via a user ID (Google Universal Analytics).

(6) You can prevent the storage of Google Analytics cookies by adjusting the corresponding settings in your browser software; we should point out, however, that in doing so you may be unable to use all functions of this website to their full extent. You can also prevent any data generated by the cookies or data relating to your use of this website (including your IP address) from being transferred to Google or being processed by Google by downloading and installing the browser plug-in available via the following link: https://tools.google.com/dlpage/gaoptout?hl=en-GB.
As an alternative to the browser plug-in, you can use this link to prevent Google Analytics from collecting data from this website in the future. An opt-out cookie is stored on your device. If you delete your cookies, you must click the link again.

(7) Pursuant to Art. 6 Para. 1 lit. f GDPR, the legal basis of this is the safeguarding of our legitimate interest in an optimised presentation and marketing of our website within the scope of a weighing of interests.

(8) The processed data will be erased automatically after 14 months.

(9) For the evaluation of the collected data we use a service provider within the scope of order processing.

(10) Third party information:
Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA
Google Analytics Terms of Service
Google Analytics Privacy Policy overview
Google Privacy Policy

Google Maps

(1) We use the integration of Google Maps on our website to visually display geographical information. In accordance with Art. 6 Para. 1 Sentence 1 lit. f, this serves to safeguard our predominantly legitimate interests in an optimised presentation of our offer at individual locations within the scope of a weighing of interests.

2) Google Maps is a service of Google LLC (www.google.de). The Google LLC is headquartered in the USA. A European Commission adequacy decision has been adopted for this country. This goes back to the EU US Privacy Shield, under which Google LLC is certified. A current certificate can be viewed here: https://www.privacyshield.gov/list

(3) When you access a website on which Google Maps is integrated, the Google web server automatically collects access data in so-called server logfiles, which are automatically communicated by your browser, such as the name of the requested file, last visited website, date and time of access, browser used, amount of data transferred, the IP address, the requesting provider, etc. When Google Maps is used, Google also processes data on the use of the Maps functions by visitors to the websites.

(4) For more information about Google’s privacy policy and setting options, please refer to https://policies.google.com/privacy.

YouTube

(1) We have included videos on our website which are stored on http://www.youtube.com and can be played directly from our website.

(2) YouTube is a service of Google. If you have your habitual residence in the European Economic Area or Switzerland, this service is provided to you by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. If you do not have your habitual residence in the European Economic Area or Switzerland, this service is provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

(3) These videos are all integrated in the “extended data protection mode”, i.e. no data about you as a user will be transmitted to YouTube if you do not play the videos. Data will be collected by Google when you play the videos only.

(4) We have no influence on the data collected by Google and the data processing operations, nor are we aware of the full scope of data processing, the purposes of processing or the data retention periods. No information is available to us on the erasure of the data collected by Google either. Google also operates servers in the US. For cases where personal information is transferred to the US, Google has adopted the EU-US Privacy Shield, https://www.privacyshield.gov/EU-US-Framework. A current certificate can be viewed using this link: https://www.privacyshield.gov/list.

(5) Please refer to Google’s Privacy Policy below for further information on the purpose and scope of data processing by Google. There you will also find further information on your rights in this regard and setting options to protect your privacy: https://policies.google.com/privacy

Vimeo

(1) For the integration of videos on some of our websites, we use so-called plug-ins of the video platform Vimeo, a US American provider. Vimeo is operated by Vimeo, LLC, headquartered at 555 West 18th Street, New York, New York 10011, USA.

(2) If you access web pages on which Vimeo videos can be seen, a connection to the Vimeo servers in the US is automatically established and the plug-in, i.e. the video, is displayed. Your IP address is hereby transmitted to the Vimeo server, i.e. Vimeo is able to recognise which of our websites you have visited. If you are logged in as a member of Vimeo, Vimeo will assign this information to your personal user account. When using the plug-in, e.g. clicking the start button of a video, this information is also assigned to your user account. You can prevent this assignment by logging out of your Vimeo user account before using our website and deleting the corresponding cookies from Vimeo.

(3) For the purpose and scope of the data collection and the processing and use of the data by Vimeo as well as your rights in this regard and setting options to protect your privacy, please refer to Vimeo’s privacy policy: https://vimeo.com/privacy

(4) According to its own statements, Vimeo also guarantees an adequate level of data protection and compliance with the EU Privacy Shield. For more information, please refer to: https://vimeo.com/privacy#intl_data_transfers_certain_user_rights

Facebook fanpage
  • Controller
    We operate a Facebook fanpage, a service of Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, D2 Dublin, Ireland (“Facebook”). Together with Facebook, we are joint controllers of the processing in connection with the Facebook fanpage within the meaning of Art. 26 GDPR.
  • Analysis
    To analyse the use of the Facebook fanpage, we use the Page Insights service provided by Facebook. For more information on Page Insights, please refer to https://www.facebook.com/business/a/page/page-insights
    We use Page Insights for the purpose of evaluating your use of the Facebook fanpage. The statistics we collect enable us to improve both the Facebook fanpage and our services making them more interesting for you as a user.
  • Legal basis
    Pursuant to Art. 6 Para. 1 lit. f GDPR, the legal basis of this is the safeguarding of our legitimate and, within the scope of a weighing of interests, overriding interest in an optimised presentation and marketing of our Facebook fanpage.
  • Other processing
    For other processing of personal data in connection with our Facebook fanpage, Facebook is solely responsible. We have no influence on the data collected by Facebook and the data processing operations, nor are we aware of the full scope of data processing, the purposes of processing or the data retention periods. No information is available to us on the erasure of the data collected by Facebook either.
  • Further information
    Please refer to Facebook’s Data Policy for further information on the purpose and scope of data processing by Facebook: https://www.facebook.com/policy.php.
    There you will also find further information on your rights in this regard and setting options to protect your privacy.
Facebook Custom Audiences

Via Facebook (Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA), we advertise this site on the Facebook platform. For this purpose, when visiting our website, a cookie is set by Facebook, which enables interest-based advertising by means of a pseudonymous CookieID and based on the pages you visit. This serves to safeguard our legitimate interests, which predominate in the context of a weighing up of interests, in the optimal marketing of our website according to Art. 6 (1) lit. f GDPR.

As a Facebook member, you can deactivate the Retargeting Cookie via the following link.
https://www.facebook.com/ads/website_custom_audiences/

Alternatively, you can set your browser so that you are informed about the setting of cookies and individually decide on their acceptance or exclude the acceptance of cookies for specific cases or in general. Failure to accept cookies may limit the functionality of our website.

Point of contact

Please use the following contact information if you would like to obtain further information on the subject of data protection and our handling of your personal data as well as to exercise your right to object and to withdraw:

Tokuyama Deutschland GmbH
Am Landwehrbach 5
48341 Altenberge
Germany
E-mail: info[at]tokuyama.de
Phone: +49 (0)2505 938513

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